Withdrawal
In compliance with current regulations, you have the right to return any item purchased on the Website within 14 calendar days from the date of receipt. Once this term of 14 calendar days has expired, TANINO WINES will not accept returns for withdrawal.
In order to exercise the right of withdrawal, the buyer must indicate his intention to withdraw within the deadline indicated in the email info@taninowines.com, including without name, address and order number.
You will not have to provide any explanation, any bottle, purchased on the Website, returned in its original packaging and that retains its original labeling, unopened and in perfect condition will be accepted without further ado.
The cost of the return will be borne by the buyer.
Once the merchandise has been received and verified its correct condition, TANINO WINES will reimburse the amount paid by the buyer within a reasonable time.
Returns
If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, TANINO WINES will bear the cost of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping costs or return costs.
Cancel Order:
If the cancellation of the order arrives before the departure of goods, the client will not have any expense. In the case of an annulment after the order is released, the customer will be responsible for the shipping costs as well as the return costs of this same order.