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Shipment and Delivery
Shipment information
TANINO WINES makes shipments in Peninsular Spain, the Canary Islands and the Balearic Islands.For European countries outside Spain see prices on the table below.The products purchased will be delivered to the person and to the address indicated in the order.• By default, the invoices will be sent to the email address indicated by the client at the time of their registration on the Website.• On Saturdays, Sundays and holidays there will be no departure or delivery of orders.• Notwithstanding its delay will not imply or cancellation of the order or compensation.• An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt. It is up to the customer to check the status of the goods upon receipt and indicate any anomalies on the delivery receipt.TANINO WINES will not assume any responsibility when the delivery of the product is not made as a result of the inaccuracy or falseness of the data provided by the User, as well as in the event that the delivery can not be made for reasons beyond TANINO WINES, such as the absence of the recipient at the delivery address.In case of absence of the recipient and whenever possible, will be left with the necessary information to agree a new delivery at the address of the recipient or the necessary indications for it to pick up the product to a certain place.In any case, after 7 days since the last delivery attempt without the order having been delivered, the same will be returned to the origin proceeding to terminate the contract.
Shipping Costs:Shipping costs will be free within La Rioja and purchases from € 150 on Spain(Peninsula), Portugal and the Balearic Islands free shipment, below that amount will run a buyer's account.The shipping costs will be shown to the User in the purchase process, where we can review them and where we must accept them. Below we show a table as a guide with the cost of shipping costs.
Spain and Portugal Delivery Prices
Free Shipping to orders above 150€ to Spain-Portugal
ZONA 1: La RiojaZONA 2-3: Navarra, Zaragoza, Álava, Burgos, Vizcaya, Guipuzcoa, Soria, ValladolidZONA 4: Huesca, Lleida, Barcelona, Tarragona, Teruel, Guadalajara, Madrid, Segovia, Ávila, Salamanca, Zamora, León, Palencia, Cantabria, AsturiasZONA 5-6: Castellón, Cuenca, Valencia, Albacete, Ciudad Real, Toledo, Cáceres, GironaZONA 7-8: Cordoba, Jaén, Sevilla, Granada, Málaga, Huelva, Cádiz, Almería.ZONA 9-10: Portugal, Baleares
Spanish Peninsula Region Map
*The prices of the tables are in Euros (€) and include insurance and VAT.
* The standard reference bottles in these tables are the 75 cl wine bottles.
*For bigger orders send an email to [email protected]
The delivery will be made between 24 or 48 hours (working days) once the order leaves the warehouse, except for the Balearic Islands which will be from 5 to 10 days.
TANINO WINES is not responsible for the delay in the entry of orders due to causes of force majeure or causes not directly attributable to TANINO WINES. In any case, the delivery time will be a maximum of 30 calendar days from the completion of the purchase.
Europe Delivery Prices
COUNTRIES INCLUDED IN EACH DELIVERY ZONE
- EUROPA 1: Germany, and Italy
- EUROPA 2 : Greece, Hungary, Poland, Czech, France, Ireland Republic, Mónaco, Benelux, Austria
- EUROPA 3: Bulgaria, Cyprus, Croatia, Slovenia Denmark, Slovakia, Estonia, Finland, Latvia, Lithuania, Malta, Romania, Sweden.
- NO EU: Norway and Switzerland
*The prices of the tables are in Euros (€) and include insurance and VAT inside the EU.
* The standard reference bottles in these tables are the 75 cl wine bottles.
*For bigger orders send an email to [email protected]
The delivery will be made between 3 to 9 days (depending of the delivery country) once the order leaves the warehouse,
TANINO WINES is not responsible for the delay in the entry of orders due to causes of force majeure or causes not directly attributable to TANINO WINES. In any case, the delivery time will be a maximum of 30 working days from the completion of the purchase.
Shipment Prices for orders to the UK
EUROPE DELIVERIES ABROAD EU (SWITZERLAND, NORWAY AND UNITED KINGDOM)
*Orders will be made without Spanish VAT and the customer will be responsible for paying tariffs or customs corresponding to the country of destination.
(An email from the transport company will be send to the customer were he/she can pay the taxes corresponding to the delivery country in order to receive the goods).
*UPS will charge the customer for customs procedures to unblock the shipment (2.5% of the value to be paid in taxes with a minimum of 15GDP).
*The customer will be responsible for complying with the legislation of his/her country on the introduction of alcoholic beverages.
Returns of products
Withdrawal
In compliance with current regulations, you have the right to return any item purchased on the Website within 14 calendar days from the date of receipt. Once this term of 14 calendar days has expired, TANINO WINES will not accept returns for withdrawal.
In order to exercise the right of withdrawal, the buyer must indicate his intention to withdraw within the deadline indicated in the email [email protected], including without name, address and order number.
You will not have to provide any explanation, any bottle, purchased on the Website, returned in its original packaging and that retains its original labeling, unopened and in perfect condition will be accepted without further ado.
The cost of the return will be borne by the buyer.
Once the merchandise has been received and verified its correct condition, TANINO WINES will reimburse the amount paid by the buyer within a reasonable time.
Returns
If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, TANINO WINES will bear the cost of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping costs or return costs.
Cancel Order:
If the cancellation of the order arrives before the departure of goods, the client will not have any expense. In the case of an annulment after the order is released, the customer will be responsible for the shipping costs as well as the return costs of this same order.
Nullity and inefficiency of the clauses
In the event that any Clause of these General Conditions is declared void, it will proceed to the withdrawal or replacement of the same. In any case, said declaration of nullity will not affect the validity of the rest of the provisions included in these General Conditions.
Applicable law and competent jurisdiction
The interpretation and execution of these General Conditions, as well as all acts resulting from them, will be subject to Spanish law, unless there are public order provisions that are contrary to this.